Information for customers regarding COVID-19

We’re here for you

Supporting each other and being stewards of health in our communities is more critical than ever to help stop the spread of COVID-19. Your safety, your pet’s safety, as well as the safety of our employees, is of the utmost importance to us. We are closely following the recommendations from the Public Health Agency of Canada (PHAC), and we have a strong, resilient business to weather the challenges.

Supporting our customers
Alleviating the stress associated with unexpected vet bills by providing customers with affordable pet insurance plans is why we're in business. There are a number of changes we've made to our polices, as well as existing features included in our plans that can help during this time:

Here's what we're doing to support employees:

If you need to submit a claim:
To contribute to ensuring claim payments can be processed quickly and efficiently, you can switch your claim reimbursement method to direct deposit. Please visit the Claims section in your customer portal to update your information, or call us at 1.844.737.7387. Remember, you can submit your claim online by uploading a photo of your claim form and receipt.

You are a valued customer and we continue to be committed to taking care of you and your pet.

You can contact us as usual:

Please note, our hours have changed:
Monday – Thursday 7:00AM – 9:00PM CST
Friday 7:00AM-8:00PM CST
Saturday 8:00AM-7:00PM CST
Sunday closed Live chat hours
Monday to Saturday 8:00am – 7:00 pm CST
Sunday closed

We’ll continue to monitor the situation, and we’ll update this page if anything changes.

If you have any questions or concerns, please don’t hesitate to reach out to us.

Stay safe. We’re all in this together.