We are experiencing higher than usual volumes resulting in long wait times. We are making every effort to respond to your inquiry and apologize for the inconvenience.
With the growing concerns around COVID-19, we are taking additional measures to ensure that we keep a safe work environment, while also maintaining a high level of service for our customers.
To make sure you receive claim payments quickly and efficiently, you can switch your claim reimbursement method to direct deposit. After you sign in, please visit the Claims section to update your banking information.
You are a valued customer, and we’re committed to taking care of you and your pet through this challenging time. For more information, please visit our
COVID-19 response page.